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Mohau L

1 reviews | Active since May 2020

04 May 2020, 14:09

Account in Arrears - Payment not allocated

Account in Arrears - Payment not allocated Good day,

It is again with the highest of frustration that I write this review. I have made a payment on my Vodacom account through Vodacom-Online (vodacom.co.za) on 09/04/2020 and the payment was processed on my credit card on the 11/04/2020 but I keep on getting phone calls and messages that my account is in arrears. I have called your Collections Line ********** numerous time and I also sent the proof of payment to Reesha Nundkumar and spoke to many agents regarding my issue and asked that they confirm that this has been allocated.

Should my services be cut, I will gladly take my business elsewhere.

Please revert back to me and confirm that this payment has been allocated!!

Regards, Mohau Loselo

0
Replies (2)
Vodacom
Vodacom's reply04 May 2020, 15:00
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply06 May 2020, 08:40
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Thank you for taking our call. We have assisted and resolved your query.

Regards,

Vodacom Consumer Website Team