SG
Sphe G
1 reviews | Active since Sept 2018
21 Jul 2021, 06:25
Account in arrears on ITC when it’s up to date
My monthly credit check reveals that my account has been listed as in arrears.
It’s become exhausting communicating with Vodacom, it’s either one issue or the other.
I am just impatiently waiting for my contract to end to close this chapter
Poor customer service! My credit rating has been affected.
And please when you do call, get a representative that actually knows how to handle a customer and who can provide answers and solutions
Please rectify my abs update my ITC
Helpful (0)
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Replies (2)
Vodacom's replyOfficial
21 Jul 2021, 07:50Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply21 Jul 2021, 07:50
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SG
Sphe G's updateReviewer Update
21 Jul 2021, 10:54Dear Vodacom
As I type this I’m on the call with the accounts department- ***
Your colleague has confirmed that I’m NOT in arrears!
Secondly the issue for the previous call from your consultant a month ago was regards to an ongoing matter of Vodacom at times not debiting my account. The issue is still pending as your consultant failed to provide a way forward.
This process is extremely frustrating as I’m in this mess because of your incompetence!
I have been with Vodacom for 14 years. Have had three contracts but still get the alert customer service.
And please explain why am I handed over to DCA?
My credit profile is tarnished because of your incompetence. Please rectify
As I type this I’m on the call with the accounts department- ***
Your colleague has confirmed that I’m NOT in arrears!
Secondly the issue for the previous call from your consultant a month ago was regards to an ongoing matter of Vodacom at times not debiting my account. The issue is still pending as your consultant failed to provide a way forward.
This process is extremely frustrating as I’m in this mess because of your incompetence!
I have been with Vodacom for 14 years. Have had three contracts but still get the alert customer service.
And please explain why am I handed over to DCA?
My credit profile is tarnished because of your incompetence. Please rectify
SG
Sphe G's update21 Jul 2021, 10:54
Reviewer Update
Dear Vodacom
As I type this I’m on the call with the accounts department- ***
Your colleague has confirmed that I’m NOT in arrears!
Secondly the issue for the previous call from your consultant a month ago was regards to an ongoing matter of Vodacom at times not debiting my account. The issue is still pending as your consultant failed to provide a way forward.
This process is extremely frustrating as I’m in this mess because of your incompetence!
I have been with Vodacom for 14 years. Have had three contracts but still get the alert customer service.
And please explain why am I handed over to DCA?
My credit profile is tarnished because of your incompetence. Please rectify
As I type this I’m on the call with the accounts department- ***
Your colleague has confirmed that I’m NOT in arrears!
Secondly the issue for the previous call from your consultant a month ago was regards to an ongoing matter of Vodacom at times not debiting my account. The issue is still pending as your consultant failed to provide a way forward.
This process is extremely frustrating as I’m in this mess because of your incompetence!
I have been with Vodacom for 14 years. Have had three contracts but still get the alert customer service.
And please explain why am I handed over to DCA?
My credit profile is tarnished because of your incompetence. Please rectify