Account in arrears even though I have paid!

I was told my account is in arrears by 2 months on 22/01/2016 and so I sent through my proof of payments to [Email Removed] as advised. I then went to the Vodacom branch in Sunnypark Mall to find out why my payments were not reflecting, and that's when the consultant informed me that I used the wrong account number (as he saw on my proof of payment). I then emailed vodacom the proof of payments again explaining that the wrong reference number was used (reference number I received from Vodacom consultant by the way) and I asked them to please allocate my payments correctly. No response was received. I followed up a few day later 27/02/2016 and was told the allocvation has not been done yet and that I should resend the proof of payments. I did so. But now I followed up again on 05/02/2016 and still nothing - consultants could not even look into my account because apparently my number has been deleted/suspended! <br> To this day I am still waiting for my account to be brought up to date!<br> This is so frustrating of Vodacom... Last year I was billed extra R100 on my invoices for only God knows what and now this!<br> I've had enough of Vodacom now really!!!