1 reviews | Active since Feb 2017
Account in arrears even after account has been settled 7 months ago
<p>Hi ,</p> <p>i took out a contract a while ago through vodacom , a few payments have been missed , but then i was contacted by benard raaf and associates to make a payment arrangemend so i have been paying 500 rand a month to them and also sometimes 1000rand depending if i had any extra cash to spare i have proof of all transactions done. The vodacom account was settled and payed off last year september. Vodacom still keeps sending me smses stating i should pay my account and it is in arrears , i have tried numerous times to contact vodacom about this matter and they keep telling me it shows that i have settlement my account but they have not recieved a payed up letter , so i then phone another company who handles their accounts and these guys also tell me i need to speak to vodacom . this companys name is credit works , its an ongoing back and forth process that is really starting to irritate me. Please can you guys sort this out as i am tired of the smses and calls stating i have not settled my account when i have...</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer
We apologise for the inconvenience caused in this regard.
Please note that we have escalated your query to the Legal Collections Department. Your reference number is EC-0BGO-3LJ7VA and you will be contacted with feedback within three working days.
Regards
Roderique Lategan
Dear Customer
We apologise for the inconvenience caused in this regard.
Please note that we have escalated your query to the Legal Collections Department. Your reference number is EC-0BGO-3LJ7VA and you will be contacted with feedback within three working days.
Regards
Roderique Lategan
thank you i appreciate it
thank you i appreciate it
