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tevin.murugan tevin.murugan

1 reviews | Active since Feb 2017

10 Feb 2017, 13:54

Account in arrears even after account has been settled 7 months ago

<p>Hi ,</p> <p>i took out a contract a while ago through vodacom , a few payments have been missed , but then i was contacted by benard raaf and associates to make a payment arrangemend so i have been paying 500 rand a month to them and also sometimes 1000rand depending if i had any extra cash to spare i have proof of all transactions done. The vodacom account was settled and payed off last year september. Vodacom still keeps sending me smses stating i should pay my account and it is in arrears , i have tried numerous times to contact vodacom about this matter and they keep telling me it shows that i have settlement my account but they have not recieved a payed up letter , so i then phone another company who handles their accounts and these guys also tell me i need to speak to vodacom . this companys name is credit works , its an ongoing back and forth process that is really starting to irritate me. Please can you guys sort this out as i am tired of the smses and calls stating i have not settled my account when i have...</p>

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Replies (3)
Vodacom
Vodacom's reply10 Feb 2017, 14:30
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply12 Feb 2017, 15:55
Official

Dear Customer

We apologise for the inconvenience caused in this regard.

Please note that we have escalated your query to the Legal Collections Department. Your reference number is EC-0BGO-3LJ7VA and you will be contacted with feedback within three working days.

Regards

Roderique Lategan

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tevin.murugan tevin.murugan's update13 Feb 2017, 08:45
Reviewer Update

thank you i appreciate it