Account in arrears: Account number I***-6
<p>Good morning</p> <p>I have received a number of smses about the account being in arrears...the last amount I paid was for R810.00. I have phoned the ********** a number of times and everytime they say the account was deleted and is up to date. </p> <p> </p> <p>This is the sms I received this morning....Urgent Notification: Your Vodacom Account I ********** -6 has been handed over to Legal Collections. Contact us on ********** or email to *** to avoid further legal action. I even tried sending a mail but this email address does not seem to be correct</p> <p> </p> <p>I also received this sms a few days ago...<br /> Vodacom : We know life is hectic, so we are offering you a discount on your arrear amount for a limited duration. Call us on ********** we would like to help you.</p> <p> </p> <p>And when I do phone I am informed that the account is not in arrears but in fact was deleted and up to date?</p> <p> </p> <p>Can someone please explain what is going on?</p> <p> </p> <p>Trying to phone does not help at all.</p> <p> </p> <p>Thanks</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
I have not been contacted as yet. Just received a mail to say that I owe R5,549.97 with the account number as a reference.. no indication which numbers these amounts are for .. nothing???? I had called Vodacom about this issue before and requested details around the supposedly outstanding amounts and requested details aroun dthe numbers .. one was for a corporate number (I am an individual) and another opened in Randfontein in 2010 - I never opened an account or requested a number in Randfontein... give me the details and then I can respond appropriately
I have not been contacted as yet. Just received a mail to say that I owe R5,549.97 with the account number as a reference.. no indication which numbers these amounts are for .. nothing???? I had called Vodacom about this issue before and requested details around the supposedly outstanding amounts and requested details aroun dthe numbers .. one was for a corporate number (I am an individual) and another opened in Randfontein in 2010 - I never opened an account or requested a number in Randfontein... give me the details and then I can respond appropriately
This is now the third day...no contact from a consultant to assist with me query as yet??
This is now the third day...no contact from a consultant to assist with me query as yet??
Vodacom resolved the issue!! Thank you!
Vodacom resolved the issue!! Thank you!
