1 reviews | Active since Jun 2012

25 Jul 2016, 10:18

Account in arrears: Account number I***-6

<p>Good morning</p> <p>I have received a number of smses about the account being in arrears...the last amount I paid was for R810.00. I have phoned the ********** a number of times and everytime they say the account was deleted and is up to date. </p> <p> </p> <p>This is the sms I received this morning....Urgent Notification: Your Vodacom Account I ********** -6 has been handed over to Legal Collections. Contact us on ********** or email to *** to avoid further legal action. I even tried sending a mail but this email address does not seem to be correct</p> <p> </p> <p>I also received this sms a few days ago...<br /> Vodacom : We know life is hectic, so we are offering you a discount on your arrear amount for a limited duration. Call us on ********** we would like to help you.</p> <p> </p> <p>And when I do phone I am informed that the account is not in arrears but in fact was deleted and up to date?</p> <p> </p> <p>Can someone please explain what is going on?</p> <p> </p> <p>Trying to phone does not help at all.</p> <p> </p> <p>Thanks</p>

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Replies (4)
Vodacom
Vodacom's reply25 Jul 2016, 11:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update26 Jul 2016, 14:45
Reviewer Update

I have not been contacted as yet. Just received a mail to say that I owe R5,549.97 with the account number as a reference.. no indication which numbers these amounts are for .. nothing???? I had called Vodacom about this issue before and requested details around the supposedly outstanding amounts and requested details aroun dthe numbers .. one was for a corporate number (I am an individual) and another opened in Randfontein in 2010 - I never opened an account or requested a number in Randfontein... give me the details and then I can respond appropriately

's update28 Jul 2016, 04:17
Reviewer Update

This is now the third day...no contact from a consultant to assist with me query as yet??

's update29 Jul 2016, 22:11
Reviewer Update

Vodacom resolved the issue!! Thank you!