Account in arrears

<p>My Vodacom account went into arrears last month. Vodacom sent me an SMS to notify me about the situation. The SMS told me to send the code ARR to 31050. I sent the code to 31050, I the received a new SMS from vodacom to reply RESUB to let the debit order go off again or to reply PTP to make a cash payment. I rep**** RESUB and waited a few days but nothing happened. I followed the same process again and nothing happened. I called the number that was provided one the first SMS if I have any queries( ********** ). When I finnally spoke to a operator I was transfered to the accounts department after I explained my problem to the operator. I had to wait for a long time before a operator answered the phone, when it was answered I could hear people in the background but no one spoke to me. I finnally hang up after I made a few attemts to get the person to speak to me. I phoned the number a few times but always the same result. onetime I could even hear how the operator was breating but the person did not speak to me.</p> <p>When I saw this was useless and going no where I followed the same process again but this time I rep**** PTP to make a payment at a vodacom branch. I paid my account the amount that was in arrears. I changed the depit date to the next day of the month so this will not happen again. </p> <p>A few days ago I received another SMS that said that my account is in arrears for a lesser amount. This was impossible I paid the amount that hat to be paid in the branch. I tried to speak to the accounts department again. This time thay can't see my details on the system, when I give my number then thy say this account is not on my name but still on the name of the previos account holder. The account was transfered on to my name about 6 months ago. I usually have to tell the operator to check on vodacom's new system then thy are able to see my details. The old system is showing the previous account holders details.</p> <p>My account is now suspended, I can't use my phone to sent an SMS or call someone. Can some one from vodacom please help me fix this issue ASAP? I have paid the amount my account went into arrears on 10/11/2016.</p>