Account in arrears

Phoned Vodacom on Wednesday the 4th to lock an account as my wife was ****** at gunpoint and her phone was ******. I phoned Vodacom to lock the account only to get told that the account is in arrears. So imagine this, holdup at gunpoint, phone ******, yet the great operator at Vodacom tells me they will not lock the account until the account is in good standing!!! Now imagine this, the account is paid via debit order, impossible to be in arrears. While Vodacom messed up (again) 2 gigs was taken by the *********. WOW thank you Vodacom well done. Tried this morning to do a sim swap, only to be told i must speak to some accounts department to rectify. Spoke to the lady and again she confirmed that the account is in good standing and Vodacom is at fault. I must wait two hours to do a sim swap. Now let your customer wait until we (Vodacom) decide we will help!!!!!