Account in arrears

My Vodacom account is 2 months behind, so my phone was disconnected. As a trusted and values customer that has been with Vodacom for many many years and more than one contract, I would expect Vodacom to be more helpful. I was divorced recently, had to move in with my parents, had to cancel a lot of stuff and have a son I need to take care off. Surely vodacom can understand this and be more supportive. I cannot go on without being able to make calls etc. Will Vodacom not just be able to give me an extension until January 2024 when I will be able to pay off the outstanding amount and continue as per normal. I have been a customer so long and I want to continue staying with Vodacom