Account I***-2

Hello Peter

I am annoyed and livid by the level of non-professionalism Vodacom has yet again given me.

To try to end my relationship with them, I decided to pay off my cellphone contract with. On the 15 March 2017 I requested settlement statement and they sent it to me with R1 546.00 settlement amount.

I paid it off on the 15/03/2017 and sent them proof of payment, for them to later come back after 2 months to say that I have an additional installment to make. I called them to clarify this and they said that the person that did the settlement quote forgot to include the last installment. I told them that ,I should not be held liable for a mistake that was made by them.

Can this matter be attended to because its still appearing as an account in arrears and its messing up my credit record.

Regards, Natasha