ACCOUNT I***-8 LISTED IN CREDIT BUREA BUT I PAID VODACOM

Dear Hellopeter, I am writing in connection with terrible treatment I am receiving from Vodacom. I missed a payment for 1 month (December 2021) but on the 6/01/2022 I paid R1000.00 which I have paid for both December & January, even extra. But my airtime & data has been suspended and I am listed on credit bureau by Vodacom.

On 10/01/2022 I called the Customer Care and they told meto send proof of payment on which I did, they said aI used wrong account & reference number, but have forwarded the matter bto finance for correct allocation. On the 11/01/2022 I called again and they said in 5 hours time it will be okay. Yestersday I called again as it's still not corrected but their phones were not functioning. I went to the Vodcom 4u shop in Greenstone the service was just as bad.

This is pure unfair treatment and injustice, because Vodacom is badly impacting my credit reputation while they are paid not owed.