ACCOUNT I***-6 *****

October 2017 I took out a data contract that comes with a router. the contract was for 24 months. The monthly payment was R250 for 10GB data. End of the 24 months, i get a statement from vodacom reflecting that they had deducted a R250 (normal), R274 (unknown to me) and another R1824 (also unknown to me). I try and call vodacom to get clarity as to what is happening. they tell me that Ive purchased an iPhone with data bundles, monthly airtime and insurance. Ohh, they also say I extended my data package with the router, I even upgraded it!!!! I tell them that was not me could they urgently do what is necessary to block or recover the damn phone. and also bring back the money they deducted from my ****** account..

Yes we will they said. We will investigate they said. We will load it onto the system they said. We will escalate to ***** dept they said. U will get response within 2 days they said...

Its been almost a month. Im still waiting.

Whats worse id when u call u are sent fro pillar to post. I was told to do an affidavit and send to some e-mail that keeps bouncing back.

Why do I always struggle opening an account when Im the real person but ********* do it easily???

VODACOM YOU BETTER SORT THIS OUT!! If we go the legal route you know I'll win this case.

IM DEFINITELY NEVER USING YOUR SERVICES. NO MATTER HOW CHEAP OR AFFORDABLE!!!! MY ACCOUNT IS I***-6

SORT THIS SH*T OUT!!!!!!