Account Holder Dies and Spouse cannot get any help at all

This has got to be the worse service provider ever. My husband passed away last year July. I then changed his account to be debited of my Bank Account. So I have been paying thsi accounts since August. I then needed to transfer the account to my name as he is Deseased. A nightmare of a task to perform from Vodacom. I onky managed to transfer my line to myself. The rest of the lines on this account were blocked and unable to use since November. I was aksed to pay an amount of R1718 which was my November Debit order, so I did pay it. Still nothing, those lines are still blocked. I was then asked to go to a store to convert these line to prepaid so I can still keep the line..... No consultatant in a branch can assist with this request. Your legal department even gave instructions and a line to call to advise what should be done by the branch but apparently consultants can't use that line. I am really frustrated and angry as we have had this account forever and to be traded like this after a death is just unacceptable by such a bug service provider. Totally unacceptable Vodacom is not the number one service provider but the owsrt I have ever come across.....