MM
Matt M

1 reviews | Active since Oct 2009

26 Jan 2017, 09:43

Account hijacked, service suspended.

<p>Recently a Vodacom outlet allowed our business account to be hijacked by another company by some clerical error. A billing issue has arisen and now our service has been suspended. I have been talking to someone at the call centre for weeks and this is still not resolved. Sort it out Vodacom.</p>

0
Replies (2)
Vodacom
Vodacom's reply26 Jan 2017, 11:18
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

MM
Matt M's update14 Feb 2017, 09:21
Reviewer Update

Kindly be advised that nobody has made contact and we have not been assisted with this query.

Our account remains hijacked and after 20 years of doing business with you we expect more.