ACCOUNT HAS BEEN SUSPENDED....VODACOM SAYS NO

PLEASE EXPLAIN:<br> I have my Vodacom account for almost 10 years now. We have 3 x lines on my contract. My account gets paid via debit order.<br> Since 01/02/2016 I can not phone or sms. If I do try it's says: YOUR CALL HAS BEEN REROUTED TO AN AUTOMATID VOICE MESSAGE SYSTEM. YOUR ACCOUNT HAS BEEN SUSPENDED.<br> <br> I phone 082111 on Monday morning, after about 30min on the phone - the call centre assistant said on their side everything is 100% and she can't help me. She works for Vodacom, she can't help me....???<br> Today I went to the Vodashop in Green Acres - there they say everything is 100% - they don't know what's going on. She will escalade it to important and info was send to the back office....where the hell that is??<br> <br> She will call in 30min. I was the second client in the shop at 09:00 today - we are going to 12:00 now. VERY VERY VERY long 30min, I would say.<br> So, I have been paying for a phone I can't use for 3 days now.<br> <br> So pathetic Vodacom - you own staff can't sort out the problem!!!<br> <br> You don't worry....customers just have to pay.....and pay!!