Account has been suspended

<p>I have been with Vodacom for a few years now and I upgraded last year. Last year I misplaced my cellphone and phoned the call centre to block my number until I can find my cellphone again. Luckily I only misplaced my phone. I phoned the call centre the next day and asked them to unblock my phone. After that day I could not make any outgoing calls. I can watsapp, sms, email and make phone calls through watsapp. After I discovered this problem I phoned the call centre and they checked my account and sim card and rep**** that my account is not blocked or that my account is not suspended. They also formatted my phone. When I tried to phone again the same problem occurred. The voice prompt still said your account has been suspened. I went to the Vodacom shop and we did a sim swop after we also discovered that it is not the phone with the problem (I put my sim in another phone and the same thing happened). After the sim swop and waiting for 4 hours I still could not make any outgoing calls. I am at this point very frustrated because I pay over R800 a month for this contract but I can't use my phone for making outgoing calls. No one can give me a valid explanation for this problem. I'm asking Vodacom now for the last time to solve this problem otherwise I'm going to stop my debit order. This is really ridiculous. Hope to hear from you soon. </p> <p>Kind regards</p> <p>Maré-Sanne van Staden</p>