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Bongi S

1 reviews | Active since Dec 2013

31 Jul 2022, 11:18

Account handover to collection without the correct information

Vodacom hand over my account to Masingita Jacobs Murnard that I do not pay my account while I have upgraded my account and they are the one who who phoned me and advised on the upgrade and now my account has moved to business. I am paying the certain potion of my contract same with my company. Can u please remove my account from the collection company and clear my name on the credit record?

0
Replies (3)
Vodacom
Vodacom's reply31 Jul 2022, 17:42
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
BS
Bongi S's update04 Aug 2022, 18:38
Reviewer Update
No one phone me up until today!
Useless service provider!!
BS
Bongi S's update10 Aug 2022, 07:58
Reviewer Update
Good day Vodacom, the collection team did not phone me however I am the one who phone them and they advised me that their senior will call me back but I did not receive a call up until today