JJ
Jacqueline J
1 reviews | Active since Aug 2016
06 Jun 2019, 13:44
Account handover
My husband receives a sms every month that he's account is handed over and we need to pay. When we contacted Vodacom they checked and send an Settlement letter to indicate that we have nothing outstanding. But still we receive sms and phone calls every month.
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
06 Jun 2019, 14:08 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 Jun 2019, 14:08
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
10 Jun 2019, 15:18Dear Jackie,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you on numerous attempts and there was no answer. Should you still require assistance with your query, please contact our Legal Team on *** (free call from Vodacom sim). Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you on numerous attempts and there was no answer. Should you still require assistance with your query, please contact our Legal Team on *** (free call from Vodacom sim). Regards Consumer Website Team(SA)
Best regards,
Vodacom's reply10 Jun 2019, 15:18
Official
Dear Jackie,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you on numerous attempts and there was no answer. Should you still require assistance with your query, please contact our Legal Team on *** (free call from Vodacom sim). Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you on numerous attempts and there was no answer. Should you still require assistance with your query, please contact our Legal Team on *** (free call from Vodacom sim). Regards Consumer Website Team(SA)
Best regards,