Account handed to legal department for R2. 00

Almost two years ago I did an update on an existing contract and there was so misunderstanding and I than decided to cancel the upgrade. The divice was collected and after weeks of following up the upgrade was eventually canceled.I than decided I want to take out a data contract after a few months, only to find out that there is a R2.00 outstanding and my account is with the legal department. I than paid the amount and I was told everything will the sorted in a few day. I called in last week wanting to take out a data contract again🙄 (& this is only because Vodacom has good signal where I am, nothing more)to find that the account status still shows legal and I was told to that the matter should be sorted within 3 to 5 working days Ref #*** spoke to Hlulani. Today I just spoke to Fezile who also told me that the matter will be escalated and I will get a call back and I know from experience that Vodacom DOES NOT GIVE A ****. I really thought that this time around Vodacom would react much quicker but this show that this is your normal way of working.I want this matter resolved ASAP and my promise to Vodacom is that I will not keep quiet about your pathetic service.