fB
frans B

1 reviews | Active since Mar 2010

02 Nov 2015, 08:49

account handed over to legal

QB308336<br> <br> I app**** for a new deal on line and transaction could not be completed.<br> <br> Logged a call. <br> <br> Certain Bongani called and then found that I had an account handed over to Legal which I am unaware of.<br> <br> Now they want me to call them to resolve the issue while it is them that have not informed me of an issue they have.<br> This mail was sent to me: Dear Frans<br> <br> <br> <br> Thank you for the information you have sent however the authentication is incomplete.<br> <br> <br> <br> Please contact our Legal division ***(free from a Vodacom sim) between 08:00-17:00 weekdays they will be best to advise which account is being handled by them.<br> <br> <br> <br> Regards,<br> <br> Fundiswa Booi<br> <br> <br>

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Replies (1)
Vodacom
Vodacom's reply02 Nov 2015, 09:51
Official
Hello FHB,

We do thank you for the posting.

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards
Vodacom Consumer Website Team