TH
Tyrone H

1 reviews | Active since Jan 2013

07 Dec 2016, 08:10

ACCOUNT ***** STILL UNRESOLVED

<p>**** YOU VODACOM!</p> <p> </p> <p>I refer you you the case numbers EC-04AK-20LFHP which magically changed to A7-E3UI-U12H0.</p> <p> </p> <p>I was contacted by Vodacom saying my account is in arrears and my information will be submitted to Credit Beaureau. I didn't open a Vodacom account, so I did my affidavit etc and submitted the required documentation for your team to investigate with due diligence. I sent this information to ecclo@vodacom on 23 September, when I enquired on 4 Oct, I had no response on the case. It should be ****ING easy to solve this. I DO NOT LIVE IN THE NORTHERN CAPE, I DO NOT BANK WITH STANDARD BANK. I AM UNBELIEVABLY ****ED OFF AT THE MOMENT. I am paying to get a report done every month now to monitor the situation because VODACOM CANT DO THEIR ****ING JOB. Have someone COMPETENT call me within in the next 24 hours and have someone personally resolve this, and starting tomorrow I am posting my story on your Facebook, and I will share the living **** out of it, and so will some of the people i know.</p> <p> </p> <p>THIS IS ABSOLUTELY pathetic, and it ****ING with my CREDIT SCORE due to THE ****ING INCOMPETENCE you are showing, I should hold you liable and sue for damages to my score and the money i need to spend to gain access to my own credit record because I have done my DUE DILIGENCE, but clearly VODACOM is ****ing up. have this resolved and inform me by end of business FRIDAY, or I am going toi SUE THE LIVING **** of VODACOM for their non-perfomance on this issue.</p> <p> </p> <p>Thank you, **** you</p>

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Replies (1)
Vodacom
Vodacom's reply07 Dec 2016, 10:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team