Account ***** not sorted out

My sim card was ****** and I have blocked the sim however the costs keeps accumulated. I have reported that with ref# no. S3-GPT2J-JRT41 & S3-GPT2J-J72NF. Vodacom has contact me and they accept the fault was on their side. The consultant said that he will forward me the IMEI number on which I can open a case at the police station and provide an affidavit but did not receive the mail. I have contacted them a few times afterwards however no one has contacted me back. I gathered that everything is fine. This morning I have checked my bank account and a 90 000 + amount was deducted from my account. So currently all my debit orders is failing and this is not for my credit rate.