Account ***** made into a client problem

I discovered my data bundles had expired within a space of 1 month. After a follow up with vodacom in Cresta at the beginning of April, I was told there's a ********** account made at Centurion vodacom outlet. I then submitted a police affidavit and ID copy. This, I was told will be solved in 7 days. No one from vodacom ever bothered to call me and tell me the status of my case. I kept following up until the 29th April when I called and I was told it has been resolved. I then got home and discovered an sms sent to my account on the 29th April that there's a notice for an amount to pay on my account of over R400 (I pay R149 for my contract). Later on the 30th April (today), I get told I'm going to pay for the ***** claim of +R1300 debited on my account (infact later on I was told it has been debited and was successful). <br> I'm annoyed to the extreme by vodacom and incompetence. I never got any of the contract data bundles for April and there's a ***** case on my account, BUT vodacom still continues to process account claim to my account. That's ridiculous. Can any vodacom person or ombudsman take action on this? Such an inconvenience to keep calling vodacom with calls that drop