ACCOUNT *****!!!! DECEASED ACCOUNT *****!!!!!! REFUSING TO CONVERT THE LINE TO PREPAID, BECAUSE OF A **** CLAIM FROM VODACOM!!!!!!!!

<p>This my 2nd review of disgust towards vodacom, who notified me via email, that I need to contact their legal dept, as it would be best to talk to them. WE NOTIFIED VODACOM IN JANUARY TELEPHONICALLY, AFTER WHICH THEY SEND A CONFIRMATION SMS WITH DETAILS OF WHERE TO SEND THE DEATH CERTIFICATE AND ID. WE THEN RECEIVED NO RESPONSE FROM THEM, ONLY TO RECEIVE EMAILS OF THEM WANTING 1ST R800, AND NOW ALMOST A R1000.....BECAUSE APPARENTLY THEY KEPT BILLING A DECEASED ACCOUNT HOLDER??????????????????? WHICH IS RIDICULOUS TO SAY THE LEAST, BECAUSE AFTER THERE NOTIFICATION THEY SOFTLOCKED THE LINE. THE MENTIONED CONTRACT EXPIRED IN 2011.......SO IF THE ACCOUNT HOLDER PASSED ON, HOW IS IT POSSIBLE FOR THEM TO KEEP BILLING HIM??????????!!!!!!!!!!!!!!!!!!!!</p> <p>THE REQUEST WAS TO CONVERT THE LINE TO A PREPAID NUMBER, AND INSTRUCTIONS ARE NOT FOLLOWED, BECAUSE THEY NOW INSIST THERE ARE PAYMENTS DUE TO THEM, BECAUSE EVEN AFTER THE NOTIFICATION OF DEATH, THEY KEPT BILLING THE EXPIRED ACCOUNT??????????????????????????????????????????????????????????????????????????????????????? FOR CRYING OUT LOUD ******* PLEASE EXPLAIN THIS TO ME? HOW DO YOU BILL AN ACCOUNT HOLDER, WHO'S ACCOUNTS HAVE BEEN FROZEN, AND HOW DO YOU KEEP BILLING IF YOU LOCKED THE LINE? SO WHAT IS VODACOM BILLING FOR?? THIS IS A VERY LAME WAY TO TRY AND MAKE MONEY. I AM DISGUSTED TO SAY THE LEAST, TO THINK THEY SEND YOU THEIR **** CONDOLENCE MESSAGE AND UNDERNEITH PUT A DEMAND OF WANTING PAYMENT WITHIN 7 DAYS, BEFORE THEY WILL CONVERT THE LINE???????????????????????</p>