LP
Laura P
1 reviews | Active since May 2021
02 Mar 2022, 11:27
ACCOUNT *****
Absolutely nightmarish experience with Vodacom bills - I cannot reach ANYONE in the accounts department to explain why I have been billed such high amounts and I suspect ***** on my account, or I have been **********ly subscribed to services I did not consent to. There is no explanation on my invoice. Call center and chatbot absolutely useless. Visited the Ferndale on Republic outlet and they couldn't do a thing. Disgusted as I have been a customer for over 10 years.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
02 Mar 2022, 14:10Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Mar 2022, 14:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LP
Laura P's updateReviewer Update
07 Mar 2022, 09:24I've had one phone-call from a customer service agent, wherein NOTHING has been resolved, yet I received an SMS telling me my dispute was closed. I requested itemized bills, was promised them 2 days ago, and have received nothing - still feeling absolutely cheated and de*****ed.
There are also now ADDITIONAL charges I can view on the app that the agent cannot explain - even after I have changed my entire contract!!!!!!!! Reporting this all to ICASA
There are also now ADDITIONAL charges I can view on the app that the agent cannot explain - even after I have changed my entire contract!!!!!!!! Reporting this all to ICASA
LP
Laura P's update07 Mar 2022, 09:24
Reviewer Update
I've had one phone-call from a customer service agent, wherein NOTHING has been resolved, yet I received an SMS telling me my dispute was closed. I requested itemized bills, was promised them 2 days ago, and have received nothing - still feeling absolutely cheated and de*****ed.
There are also now ADDITIONAL charges I can view on the app that the agent cannot explain - even after I have changed my entire contract!!!!!!!! Reporting this all to ICASA
There are also now ADDITIONAL charges I can view on the app that the agent cannot explain - even after I have changed my entire contract!!!!!!!! Reporting this all to ICASA
LP
Laura P's updateReviewer Update
11 Mar 2022, 11:04 After TWO WEEKS of requesting my detailed, itemized bill from the SAME AGENT (who keeps calling and promising it to me) I still do not have anything whatsoever. The Agent has a different "story" each time as to why he can't send it (the system is down, he can't access it, then I have to email a specific department...).
However, Vodacom has sent me an email saying that they have investigated my detailed data and airtime usage. So it's there! But you won't actually send it to me??
This is getting more and more ***** with each interaction - PLEASE CAN ANYONE SEND ME MY ITEMIZED BILL ?? Surely I have a right to this information?!!!
Please note I have reported this situation to ICASA.
However, Vodacom has sent me an email saying that they have investigated my detailed data and airtime usage. So it's there! But you won't actually send it to me??
This is getting more and more ***** with each interaction - PLEASE CAN ANYONE SEND ME MY ITEMIZED BILL ?? Surely I have a right to this information?!!!
Please note I have reported this situation to ICASA.
LP
Laura P's update11 Mar 2022, 11:04
Reviewer Update
After TWO WEEKS of requesting my detailed, itemized bill from the SAME AGENT (who keeps calling and promising it to me) I still do not have anything whatsoever. The Agent has a different "story" each time as to why he can't send it (the system is down, he can't access it, then I have to email a specific department...).
However, Vodacom has sent me an email saying that they have investigated my detailed data and airtime usage. So it's there! But you won't actually send it to me??
This is getting more and more ***** with each interaction - PLEASE CAN ANYONE SEND ME MY ITEMIZED BILL ?? Surely I have a right to this information?!!!
Please note I have reported this situation to ICASA.
However, Vodacom has sent me an email saying that they have investigated my detailed data and airtime usage. So it's there! But you won't actually send it to me??
This is getting more and more ***** with each interaction - PLEASE CAN ANYONE SEND ME MY ITEMIZED BILL ?? Surely I have a right to this information?!!!
Please note I have reported this situation to ICASA.