Account *****

At the end of May 2017 I noticed extra numbers that comes up when I log into the web app for Vodacom. I just thought it was a glitch. The I received an account and saw they wanted me to pay for 5 extra numbers. I then called and was told to do an affidavit. I did that and sent it though on 13 June. I then received a ref for that. Each month I saw it was still there and the amount kept growing. I kept on phoning to be told they are investigating. On Monday 6 Nov 2017 my line was blocked. When I phone was asked to call Forensics. They told me the numbers are ********** and that they will be removed and the money taken off my account. My line was unblocked. Today (10 November 2017) my line is again blocked. When I phoned I was again put through to Forensics who first said they have no record of my complaint, and then given another number to phone where there is no answer. This is very poor and ridiculous service after years of being a loyal client.