QB
Quintin B
1 reviews | Active since Jul 2011
14 Dec 2020, 09:28
Account for phones which were returned. They must credit my account!
Made an online contract application which was approved. Problem with stock, called and lady "assisted" me. Did not have the colour, but then change the package from top up to open contract. Did not do the porting of old numbers.
When I called was informed to go into a Vodacom shop to get the porting done (which is not possible on contract), was told to cancel the deal if I want something done (within the 14 day cool off period). This was done within less than 5 days.
Called and the agent confirmed that the refund would be allocated to my new account. I was happy with that, but now I get an account for R649. Does anyone know what they are doing there?
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Replies (2)
Vodacom's replyOfficial
14 Dec 2020, 09:53Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply14 Dec 2020, 09:53
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
QB
Quintin B's updateReviewer Update
17 Dec 2020, 11:42No it has not been resolved, I must be happy that you will credit an amount of R391, (contract amount was R649), But there was already a total of R258 debited from my account. As per the cooling off period a FULL refund would be made.
See the below reference number where your call centre agent verified this.
REF #: ***
See the below reference number where your call centre agent verified this.
REF #: ***
QB
Quintin B's update17 Dec 2020, 11:42
Reviewer Update
No it has not been resolved, I must be happy that you will credit an amount of R391, (contract amount was R649), But there was already a total of R258 debited from my account. As per the cooling off period a FULL refund would be made.
See the below reference number where your call centre agent verified this.
REF #: ***
See the below reference number where your call centre agent verified this.
REF #: ***