account feedback

i have 2contracts with vodacom. i migrated one of them to a data package. however they migrated the incorrect contract.<br> 12/02/2015 i spoke to Lloyd from customer care who hung up on me<br> 12/02/2015 i spoke to Thandi from customer care- still awaiting feedback<br> 19/02/2015 I spoke to Annele from customer care - off the next day but logged the issue to back office<br> 02/03/2015 I logged a complaint on their website ***-J5L2<br> 03/03/2015 I received a call and mail from Arlene REF# S3-8Z331-1TSIH stating i will get feedback from a superior in 48hours.<br> <br> with all this i am still awaiting feedback, an updated statement and the issue being rectified and a solution as to what is going to happen with the extra monies that has been deducted from my account for their error