ZB
Zandri B
1 reviews | Active since Aug 2018
12 Sept 2019, 10:28
ACCOUNT FAULTS
I am absolutely FURIOUS.
I have recently received news that I am supposed to pay over a R1000 for some unknown reason. When enquiring in-store I was made aware that there has been a mistake with my billing info.
According to my SIGNED CONTRACT I am only supposed to pay a certain amount- all of a sudden it has been increased and now my account has been placed in arrears.
Nobody can assist me or even tries to. I have been paying my account via eft EVERY SINGLE MONTH because they refused to change the account details when the main account holder immigrated.
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Replies (2)
Vodacom's replyOfficial
12 Sept 2019, 11:08Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Sept 2019, 11:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
20 Sept 2019, 10:16Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply20 Sept 2019, 10:16
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Best regards,