Account error their fault my burden

A week ago I phoned vodacom, because they have cut my phoneline. I have paid my account but i recently put a new contract on my name and they made a mistake on their side.

The woman I spoke with said thw mistake was theirs (vodacom) and the will resolve this within 24 to 48 hours.

Tuesday I phoned and another person said they see there is a request on my account but this will take up to 7 days. I have been without a phone to call or internet to use for a week now. I had to use extra money to buy data on my mothers one simcard just to be able to communicate.

This a has cost me money I don't have because I have a 20gb account so that i don't have to buy extra a month as I cannot afford extra. But they cut all my lines without it being my fault but yet 7 days later I am without a line. I have traveled this weekend woman alone with no way to call anyone if something would have happend.

I feel like I was patient but I told myself I will be patient for one week. I can't afford to buy more data.

I feel this is unacceptable. If it be my fault I would have more understanding but how understanding must I be when their fault is costing me a lot of money now.

I like vodacom, I have been with them since a child. My parents are with them from the beginning but this is very disappointing...

Thank you

Kelly Buitendag