1 reviews | Active since Jun 2017
Account Error - No HELP FROM VODACOM
<p>One of my contract's expired and I cancelled the contract 2 months in advanced for it to be on Pre-Paid. My contract ended 31 May and 1st of June Vodacom deducted that contract amount and I was not even given my 1GB - When I phoned, they keep on referring me to another line which never answers. Why should one only be able to get feedback on Hello Peter</p>
I just got off the phone AGAIN with Vodacom, stating that it is a payment for the month of May. The consultant. The "consultant" indicated that the April acccount being paid in June. SO when I took out my contract 31 May 2015, the amount for that contract WAS NOT PAID 1 July - How the HELLL does this makes senses????? I have actually decided to let all my contracts with Vodacom run out!! I would rather go to another network that knows how the accounting system work!! PLEASE DO NOT TRY TO CALL ME!! as this will in any case be dealth with in a weeks time! VODACOM is one big ****!! #assholes
I just got off the phone AGAIN with Vodacom, stating that it is a payment for the month of May. The consultant. The "consultant" indicated that the April acccount being paid in June. SO when I took out my contract 31 May 2015, the amount for that contract WAS NOT PAID 1 July - How the HELLL does this makes senses????? I have actually decided to let all my contracts with Vodacom run out!! I would rather go to another network that knows how the accounting system work!! PLEASE DO NOT TRY TO CALL ME!! as this will in any case be dealth with in a weeks time! VODACOM is one big ****!! #assholes
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Please refer to email sent with feedback which also includes your account statement.
Regards
TS
Consumer Website team
Dear Customer,
Please refer to email sent with feedback which also includes your account statement.
Regards
TS
Consumer Website team