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Noluthando N

1 reviews | Active since Oct 2014

13 Dec 2019, 11:00

account error

back in April a guy from Vodacom came to our complex they were running Vodacom fibre specials and he signed me up for a free 100gig while I wait for the fibre to be installed before eventually singing up with them. after 3 months I was told that o owed Vodacom. I spoke to a consultant and with no assistance just a few days ago they sent me a statement that I owe the

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Replies (3)
Vodacom
Vodacom's reply13 Dec 2019, 11:06
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
NN
Noluthando N's update13 Dec 2019, 11:12
Reviewer Update
Good Day

I have a query regarding the above mention reference.

According to my knowledge I don’t owe you guys and I don’t have a contract with you. When the sale’s consultant came to our complex and when I spoke to him ( Leroy) telephonically he confirmed to me that the first 3 months will be for free until we have fibre and for those 3 months we would only get 100gigs for free.

Please listen to all recordings and do proper checks. I also haven’t used this service since April and I informed the lady that I didn’t take up a contract as I was still waiting for fibre .

Please get back to me asap before this take this matter further.

Regards
NN
Noluthando N's update12 Feb 2020, 07:47
Reviewer Update
i am still waiting to be called back and i am still being billed for i sim i dont even have