Account enquiry

<p>Dear Vodacom</p> <p>My Hubby and i have 5 lines with you. We had a hassle in January with the account, which you consultant fail to inform us that when upgrade are done, it is normally done two month before the actual upgrade date. your very helpful consultant Shafique, called me and sorted this out after having to call your call centre a humptin times, getting cut off, speaking to different consultancts.. Thank you Shafique, for sorting that out. every since then i have have been doing and EFT at the end of each month for my payment of account. on the 02/02/2017 after all the account issues, my husband requested for a migration from the VIPRED Unlimited to the RED Advantage 700. Ffor the month os March, i received and sms stating that R3233.25. with i gladly eft'ed it to you. however on the 13/04/2017, i received an sms stating that the outbarring feature has been activated. i called the call centre, after my husband had to verify himself two, once to the consultant (who states he failed the securtity questions) then to the team leader Shiraaz. Accordingly to him he can see the payment, but he has no further access. i was put through the accounts/legal deparment, to speak to Molefe, what a waste. i need to know why the account was suspended and accordingly to him, this amount was for data usage on my husband's line to the value of R6610.22. if he was still on the VIP unliited, there is no additional charge for unlimited data. if he was on the Advantage 700, it has 1GB of data as per the package, which cuts off as soon as the data has be used. We use wifi at home so data is automatically switch to wifi.</p> <p>in a nutshell, this has been an pain in the rear as my husband line is business line as he is a rep that travels contantly. he has not be able to call customers, make appointment etc due to this hiccup that has now come about. i have been receiving calls from the call centre (automated voice messgae) to make arranges to pay for this bill. that is NOT going to happen .</p> <p>i need to know what is going on. i will not pay this and then logged a claim of dispute with the data services, which i was told to do</p> <p> </p> <p>Enough</p> <p>A Patel</p>