GDLH
GIEL DE LA HUNT

1 reviews | Active since Jun 2016

13 Jun 2016, 13:47

ACCOUNT ENQUIRY

<p>Unfortanetly made a mistake with reference number when paying my phone account(I pay cash each month). Received an sms regarding payment outstanding, I responded instant and try to correct it at the vodacom call centre as to date (more than a month) no one assist me to capture the correct reference(proof of payment was send so many times), as I did pay the "month outstanding". I did my part sending emails back and forth, logged a query on the vodacom website - only responds is that they will come back in 48hours..What must one do to get this sorted - this is frustrating!!!!!!! </p>

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Replies (1)
Vodacom
Vodacom's reply14 Jun 2016, 07:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team