1 reviews | Active since Jun 2016
ACCOUNT ENQUIRY
<p>Unfortanetly made a mistake with reference number when paying my phone account(I pay cash each month). Received an sms regarding payment outstanding, I responded instant and try to correct it at the vodacom call centre as to date (more than a month) no one assist me to capture the correct reference(proof of payment was send so many times), as I did pay the "month outstanding". I did my part sending emails back and forth, logged a query on the vodacom website - only responds is that they will come back in 48hours..What must one do to get this sorted - this is frustrating!!!!!!! </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
