Account double debited

<p>on the 20th vodacom debited my account double, which I tried resolving the issue with them which it took over a month to resolve only when I contacted hellopeter, which they said this month when the debit my account it'll be less the credit of what they owe me, on the 20th this month they debited the full amount, which is the opposit of what they told me they'll do. when I log a query again they told me the query would take up to 14 days to solve, which is basically the same query that I logged month back even now its not resolved</p>