ACCOUNT DOES NOT EXIST?????

I have been trying to find out from Vodacom why the *111# service is not working after my upgrade was done. After contacting customer care last night and today on a number of occasions, they advise that the number in question and subscriber does not exist???? Apparently the number has been migrated to a NEW??? system whereby you cannot contact Vodacom telephonically, but have to physically go to one of their \customer non care"outlets????<br> <br> Can anyone in Vodacom assist?<br> <br> Customer care keeps stating that this query must go to the accounts department"