Account Disputes

Dear Vodacom<br> <br> Outstanding Disputes:<br> Ref 00X9-9C0D raised 26/03/15: Awaiting feedback on subscription dispute<br> <br> HelloPeter report raised 26/03/15: 5Gb data bundle incorrectly billed. I have received evidence from Vodacom that only three 5Gb bundles were purchased, however I was charged for four. Refund of R 399<br> <br> HelloPeter report raised on 26/03/15: According to my records I was only credited R152 airtime at beginning of March, however I paid full subscription<br> <br> New Disputes:<br> Please elaborate on invoices SE***1 and V781053<br> <br> Debits:<br> Bill: Feb and Mar: 5207.11<br> Bill: April: 1839.99<br> Bill: May: 1440.99<br> Due = 8488.09<br> <br> Credits:<br> Credit note: 1842.88<br> Payment 30/04/15: 3364.28<br> Payment 04/05/15: 2308.56<br> Paid = 7515.72<br> <br> Shortfall = 972.37<br> <br> Disputed Amounts:<br> 5Gb Bundle for Feb: 399<br> Airtime refund: 407 (559 - 152)<br> Subscription Dispute: 570 ((749 - 559) x 3)<br> Inv SE***1: 100<br> Inv V781053: 368.57<br> Dispute = 1844.57<br> <br> Potential Credit = 872.20<br> <br> <br> Please provide response in writing.<br> <br> Kind regards,<br> Jakes Vorster