Account dispute ignored despite ICASA escalation – no response and ongoing harassment

I am raising a complaint regarding an ongoing and unresolved dispute on my account with Vodacom, which includes, but is not limited to, a ***** case linked to reference EC-28SY-270XWB.

This issue has been ongoing for a prolonged period and has already been escalated to ICASA.

Despite this, I have not received any response to my most recent communications. In addition, the attorneys acting on Vodacom’s behalf, specifically Ms. Thulisile Langa of Hammond Pole Attorneys, have not responded to my emails.

A detailed email was sent on 09 April, followed by further communication, all of which remain unanswered. This is particularly concerning given that the dispute includes a ***** case for which all supporting documentation, including the affidavit, has already been submitted and is linked to the above reference.

Beyond the ***** matter, there are additional unresolved issues on the account which require proper clarification and reconciliation. At this stage, it is not clear what has been reviewed, what remains outstanding, and on what basis the account is being pursued.

In addition to the lack of response, I have been receiving continuous automated collection calls which are disruptive to both my work and personal life. This issue has been raised on several occasions, yet no action has been taken to address it. The ongoing calls, while the account remains under dispute and without any meaningful engagement, are inappropriate and add unnecessary pressure to an already unresolved situation.

I wish to place on record that I remain fully willing to cooperate and resolve the account. However, it is not reasonable to expect any form of payment or resolution while the overall dispute remains unaddressed and while no communication is provided.

The ongoing delay, lack of engagement, and continued collection activity are now creating prejudice, as the matter remains unresolved despite escalation to ICASA. This situation is becoming increasingly difficult to justify.

I therefore request, as a matter of urgency, written confirmation that all documentation linked to this case has been retrieved and reviewed, clarification on whether any further information is required, a full breakdown and reconciliation of the account, and a clear update on the current status together with an expected timeline for resolution.

In the absence of any response or progress, I will proceed with further escalation through additional formal and regulatory channels, including a review of the handling of this matter.