account dispute

<p>upgraded in november 2016 , now additional charges was added on my bill , from this previous contract , eventhough the date of this new contract was in the window period to upgrade.</p> <p>staff in vodacom accounts department very rude to cellucity staff , -not once but twice the conversation was cut , and the process had to be repeated.</p> <p>finally the answer for the extra charges could not be explained properly to the staff at cellucity , but we the customer must lodge a complaint ? pathetic</p> <p>if you can -my advice to the public of south africa , dont do contracts.</p> <p>we now will await and see if vodacom will respond to this unpleasant account bills</p>