account dispute

<p>i have been trying since the 1st of August_2016 to short out a credit refund from Vodacom , have been calling them on almost a dailly bases to date no response, i have changed my bank did inform Vodacom and call the call centre advising them of the change , the payment did not happen on the new bank account on the 3th of July called the customer care and ask them for the correct banking detail in order to pay the account . i was given the incorrect informatiom which in the interim cause my account to go unpaid. have been send emails and proof of payment for July_2016 to a Superviser by the name of Patricia Jack who clearly dont know of responing to clients nor have customer experience at heart , AND SHE IS A SUPERVISER i rest my case she needs to be send on a course on how to make calling into Vodacom a really pleasure. On the 1st of August my account was debit for both months to date no credit has been past nor have anyone at Vodacom contacted me advising and keeping me up to date on the process. when i was promised by a agent that Patricia will call me back to resolve and speed up the process.</p> <p>I CANT WAIT FOR THE CONTRACT TO COME TO AN END TO CANCELL MY CONTRACT VODACOM PLEASE TRAIN YOUR PEOPLE , have been with Vodacom for years now.</p> <p> </p>