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altaaf D

1 reviews | Active since Mar 2014

05 Jan 2021, 01:16

Account discrepancy for the second month

Vodacom,

You guys are charging me for something that was supposed to be free.. On my upgrade 2 years ago you guys ran a promotion with two phones and the second phone came with a sim card with R65 airtime at no additional cost.

I have upgrading my contract this past black Friday and spoke to your customer care centre for charging me for the R65 that was supposed to be free.

For the month of December you invoiced me with the R65 added on but it was credited on the 12th of December.

Now for the month of January you guys invoiced me again with the amount added.

I cannot be contacting vodacom every month for this mistake .

Please sort this out asap.. The R65 airtime on my second sim card should only expire in April 2021.

0
Replies (4)
Vodacom
Vodacom's reply05 Jan 2021, 07:21
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply05 Jan 2021, 21:10
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Our records indicate that your query is currently in hand with our social media team. Kindly allow our team to investigate and provide feedback.

We apologize for the inconvenience and the service experienced.

Regards,

Vodacom Consumer Website Team

Best regards,

aD
altaaf D's update06 Jan 2021, 00:43
Reviewer Update
Thank you for your response. 
What does social media have to do with it?
On Facebook messenger they told me someone was going to contact me but nobody did.
It shouldn't take long as it is the second month it's happened.
aD
altaaf D's update06 Jan 2021, 23:42
Reviewer Update
Hi

I am still waiting for my account to be credited