Account disconnected and no consultants

I had a vodacom contract but fell behind on installments. I kept trying to phone Vodacom to make arrangements but is transferred to Tobi the chatbot who is of no help. My account got handed over to MBD who I also phoned. They send me a link but was unable to provide any payment details. Now my number got disconnected and I am unable to do anything. I have been to Vodacom but is again told to phone ***. Again I did this today and is only able to get through to Tobi the chatbot that keeps telling me you have been silent. How am I supposed to talk to someone if they dont recognise my number. Should I jsut not pay the account. Vodacom your service is pathetic