RJ
Rowena J

1 reviews | Active since Jun 2011

11 Sept 2016, 12:18

account deductions

<p>I phoned vodacom since yesterday to find out what 4 deductions were done on my account. I phoned yesterday and they advised me I musy phone today. I phoned today, and have been transferred to 6 different people. No one could help. I have not gotten names but the last name is Dineo at the subscriber department. While I spoke she dropped the line. I need clarification as to why Vodacom debited my account. I have been with Vodacom for 10 uears and it seems as if the service ive been getting is getting worst.</p>

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Replies (1)
Vodacom
Vodacom's reply12 Sept 2016, 07:51
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,