HB
Heidi B

1 reviews | Active since Jan 2014

03 Mar 2015, 09:57

ACCOUNT DEDUCTED TWICE

WHENEVER I WRITE TO YOU I AM ALWAYS PROMISED A RESPONSE BUT NEVER EVER EVER GET ONE!!!!!!<br> <br> 1) MY ACCOUNT WAS DEDUCTED TWICE FOR THE SAME AMMOUNT<br> 2) I HAVE REQUESTED MY ITEMISED BILLING AND NEVER GET IT UNLESS I PHONE IN AND ASK FOR IT<br> 3) I NEVER GET SMS NOTIFICATION WHEN MY BUNDLES RUN OUT. AND THEREFORE DO NOT KNOW WHEN I AM USING OUT OF BUNDLE DATA UNLESS I MANUALLY GO AND CHECK EVERYTIME!!! (Which is basically like *****ing from me)<br> <br> YOU ARE THE WORST SERVICE PROVIDER!<br> I HAVE HAD TROUBLE SINCE I OPENED THIS CONTRACT<br> I WILL NEVER USE VODACOM EVER AGAIN AFTER THIS CONTRACT EXPIRES<br> <br>

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Replies (1)
Vodacom
Vodacom's reply03 Mar 2015, 21:30
Official
Hello heidibosshard,

Thank you for the posting.

The matter will be escalated to a consultant to investigate and assist.

We apologise for any inconvenience caused.

Kind regards
Vodacom Consumer Website Team