Account debited twice

Item: Vodacom
Rating: 1
Author: Grace L

Hi there,

I took out advance me of R200, however, my FNB account was debited twice for the same amount.

Please resolve this asap because tomorrow it's my daughter's birthday and I need the funds.

Thanks

Helpful (0)

Replies (3)

Vodacom's replyOfficial

05 May 2023, 07:39

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply05 May 2023, 07:39

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Grace L's updateReviewer Update

05 May 2023, 22:48

Can someone please resolve this?

I was told the business division would call me, but no one has come back to me

Grace L's update05 May 2023, 22:48

Reviewer Update

Can someone please resolve this?

I was told the business division would call me, but no one has come back to me

Grace L's updateReviewer Update

15 May 2023, 08:24

This is rediculous because I have sent the bank statements that prove the transactions. Please sort this out

Grace L's update15 May 2023, 08:24

Reviewer Update

This is rediculous because I have sent the bank statements that prove the transactions. Please sort this out