Account Debited for R992 more than what was agreed

I Upgraded my contract to a UChoose Flexi 55 with the Samsung Young Phone as my option, I asked for the 1GB of data on my contract to be removed. Today I get a notice from my bank that R1070 has been deducted from my account, this Should have been R78.00 :-(<br> <br> I Phoned your customer services who told me that I was not moved to the Flexi 55 but to a Flexi 500 on 25 August. My upgrade happened on the 1st of August. This is not what was agreed. I then spoke to the consultant who wanted to tell me that my upgrade will take 3 months before it reflects another load of nonsense. <br> <br> So I demanded to speak to this persons manager and was transferred to Raymond. He was also not able to help me and referred me back to the vodashop and then I must speak to the branch manager there. <br> <br> The service from Vodacom is horrific. I have been a client for 20 years and they are *********** to assist and resolve their own issues. Money has been ****** from my account and I am told that if they have to refund me I have to wait 14 DAYS!!!<br> <br> I would want this resolved immediately. The cell number in question is ***<br> <br>