Account debited AFTER payment arrangement was made, Overcharged!

<p>I am yet again left with terrible service from Vodacom! In the space of a month I need to lay yet ANOTHER complaint!!!! Sadly, this complaint is now two-fold.</p> <p>On 29th November I made a specific payment arrangement with the call center for my account to only be debited on 12th December 2016, (REF:1-********3816) as Vodacom had overcharged me for data ONCE AGAIN. My bill came to R2700!!!! I politely made the arrangement as I knew there wouldn't be enough funds available. However, this morning I am disgusted and enraged at their lack of competence and terrible service! Upon notification from my bank this morning, I see that my arrangement was ignored and Vodacom went ahead and debited my account anyway.</p> <p>Nobody has that kind of money to pay a cell bill. When I enquired about the astronomical amount, I was advised that it is due to data....</p> <p>How do I get charged for data when I am connected to wifi during most of the day, and at all times at home in the evenings????</p> <p>I want my bill corrected and a refund done into my account ASAP!! This is ridiculous service and they can count on the fact that I will make sure that everyone I know comes to hear of this. They can also count on the fact that they will most definitely lose my business should this not be rectified!</p>