AC
Anje C
1 reviews | Active since Mar 2013
01 Sept 2015, 08:33
ACCOUNT DEBITED AFTER CANCELLATION
I cancelled my Vodacom contract about 2 months ago, paid my last installment and even phoned to confirm that it has been cancelled and that I no longer owe any monies.<br> <br> Today Vodacom debits my account without any consent. I don't even have a contract with them anymore. I'm pretty sure that would qualify as theft.<br> <br> I was on hold for 30 minutes with their call center, to no avail of course. It's beyond me that I have to waste my own airtime to sort out their mistake.<br> <br> I am absolutely livid.<br> <br> <br> <br>
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Vodacom's replyOfficial
01 Sept 2015, 11:10Hello AC01,
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM
Vodacom's reply01 Sept 2015, 11:10
Official
Hello AC01,
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM