Account debited 3 times for one line

Vodacom debited my acc for cell no: *** three times on the 25th of November 2015. I logged a call the same night after I got the notification and was told the issie will be dealt with.<br> <br> I called about 2 days later again to follow up and was inform that the call was incorrectly logged as there has to be a service request number for it which was not there. I was then issued with service request no S3-9MXC0-0SDS.<br> <br> I follwed up on the 87th or 9th and was told I had to submit proof that my account was debited 3times. No one had told me this before till I called. <br> <br> 10.12.2015 at About 8 am I emailed my bank satement which shows the 3 amounts that went off my account.<br> <br> 11.12.2015 followed up with vodacom again as I did not receive confirmation that my email was received. The consultant put me throgh to refuds debartment and spoke to a lady who in formed me nothing is reflecting on their side.and the update on the request is - No data .<br> I am furious as this is my money that has been incorrectly debited from my account and there is no sence of urgency. <br> If its not airtime missing on my phone its this nonsense.<br> <br> I want Vodacom to refund my money.