Account debit order

<p>I received an sms from my bank this morning stating that a debit order was taken by Vodacom for more than double the normal monthly amount. I called them to clarify on 111 but the consultant could not explain why that amount was taken. She refered me to someone else who could not assist either. I got a reference number 1- ********** 814072 and was told that he accounts department would call me back. They did not and I called ********** around 2 pm and held for 12 minutes, but still no answer!! I hang up the phone as it is obvious there is no intention from Vodacom to resolve this issue!!</p>