GG
Gerda G

1 reviews | Active since Sept 2016

12 Sept 2016, 16:12

Account / debit order

<p>There is something wrong with my account this month, I have tried to call your customer service but with no avail.</p> <p> </p> <p>I have 4 contracts, 2 contract is not correct.</p> <p>1. H8-HS3F – Combined? Total amount deducted from my bank account R266.34 it should be R104.99</p> <p>2. H8-hxkq – Combined? Total amount deducted from my bank account R318.99 it should be R104.99</p> <p> </p> <p>Please refund me with the difference, you are quick to take my money, but not good on rectify your mistakes!</p> <p> </p> <p>I only receive various reference numbesr, but nobody at Vodacom try to contact me.</p>

0
Replies (1)
Vodacom
Vodacom's reply13 Sept 2016, 07:36
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,